Introducing AI-powered insights sellers can trust and take action on
Linnworks helps multichannel retailers manage and automate their commerce operations.
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When we began this engagement, AI wasn’t yet part of their product experience. Our goal was to introduce it thoughtfully and validate the new feature with sellers so they could understand, trust, and confidently act on seller insights within Linnworks. We focused on translating complex data into contextual insights that felt human, credible, and genuinely useful in everyday decision-making.
Company
Commerce operations platform for multichannel retailers
Role
Senior Product Designer at Innovatemap
TEAM
Collaborated with Product Manager, Engagement Lead & Client Stakeholders
Timeline
6 Months
Product widgets of Linnworks Ai feature
RESULTS
We helped Linnworks transform static dashboards into a trusted AI assistant that delivers actionable insights sellers can trust.
Built trust in AI
through transparent, contextual recommendations grounded in user research and validation.
Unlocked additional client work
including a $9K audit and $5K monthly advisory retainer through design impact.
Set the stage for growth
by delivering scalable AI design patterns and guidance to guide future design and development.
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See the complete end-to-end process and detailed project walkthrough.
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